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1.
DEFINITIONS
1.1.
In Clean Master's Terms and Conditions the following
definitions apply:
- "The Company", "We",
"Us" – is Clean Master UK LTD trading as Clean
Master, registered at
2nd
Floor 145-157 St John Street, London EC1V 4PY
.
- "Cleaner", "Cleaning
team ", "Cleaning Operator"– means the person/group
of people carrying out cleaning services on
behalf of Clean Master
- "Client" – means the
person, company or corporate body together with
any subsidiary or associated company as defined
by the Companies Act 1985 to whom the cleaning
services are supplied by the Clean Master
- "Client's Address" –
means the address which the cleaning service
has been booked for.
- "Service" – means the
cleaning services carried out by Clean Master
- "Cleaning Visit/Job"
– means the visit to the Client's service address
by the Cleaner in order to carry out the Service.
1.2
Unless the context requires otherwise, reference
to the singular include the plural and references
to the masculine include the feminine and vice
versa.
1.3
The Headings contained in Clean Master Terms and
Conditions are for convenience only and do not
affect their interpretation.
2.
CONTRACT
2.1
These Terms and Conditions represent a contract
between Clean Master UK Ltd and the Client.
2.2 Both parties shall ensure that their respective
responsibilities under this agreement are undertaken
in compliance with all statutory regulations and
codes of conduct.
2.3 The Client agrees that any use of Clean Master's
services, including placing an order for services
over the telephone, fax, email, website forms
shall constitute the Client's acceptance of these
Terms and Conditions.
2.4 Unless otherwise agreed in writing by a director
of the Company, these Terms and Conditions shall
prevail over any other terms of business or purchase
conditions put forward by the Client.
2.5 No variation or alteration of these Terms
and Conditions shall be valid unless approved
in writing by a director of the Company.
3.
QUOTATIONS
3.1 Clean Master uses national average room
sizes when calculating quotations over the telephone.
3.2 Commercial carpet cleaning is charged per
square meter taking into account the type of carpet
material. Some natural carpet fibres e.g. coir,
jute, sisal, sea grass etc. require dry cleaning
process which is more expensive than the standard
hot water extraction method.
3.3 Clean Master reserves the right to amend the
initial quotation, should the Client's original
requirements change.
3.4 Differences in excess of the estimated standard
clean will be discussed with the Client prior
to the start of the work. In such cases the Client
will have to pay a £20.00 cancellation fee if
the client decides to cancel the entire cleaning
service.
4.
VAT
4.1
All Clean Master UK prices are final, VAT non-chargeable.
5.
EQUIPMENT
5.1 Clean Master shall provide all cleaning
supplies, products and carpet cleaning equipment
required to carry out the service.
5.2 The Client must provide running water and
electricity at the premises where the service
takes place.
6.
PAYMENT
6.1 Unless otherwise agreed
in writing by the company the account is rendered
for immediate payment on the completion of the
work. The Client must make payment either by cash,
cheque or credit/debit card before the cleaner
leaves the Client's premises. All cheques are
payable to Clean Master
.
6.2 Although greatly appreciated and a powerful
way to say 'Thank you', the Client understands
that tipping is not required.
6.3 Clean Master reserves the right to charge
interest on invoiced amounts unpaid for more than
30 days at the rate of 8% per annum above the
Bank of England base rate from the due date until
the date of actual payment under the Late Payments
Act.
6.4 Clean Master reserves the right to charge
£30.00 administrative fee, plus any solicitors'
fees, in addition to the balance due, for any
account we must refer for collection.
6.5 All bank charges incurred due to a Client's
cheque being returned unpaid will be passed to
the Client at a flat rate of £30.00 per cheque.
6.6 Clean Master reserves the right to cancel
any contract and back charge additional for past
services to reflect the balance of the standard
rate(s) if any misleading or false information
was used to obtain discounted services.
6.7 The rates of payment by Clean Master shall
be as agreed between the Company and the Client,
or his representative. The Client shall make no
reduction or retention from the sum due under
any invoice.
7.
CANCELLATION
7.1
The Client can cancel the scheduled service by
giving prior notice 48 hours before the cleaning.
7.2 The Client must pay £20.00 if:
7.2.1 Our cleaners arrive at the Client's address
and are unable to gain access to the Client's
home, through no fault of the Company. If keys
are provided they must open all locks without
any special efforts or skills;
7.3 If the Client needs to change a cleaning day
or time Clean Master will do its best to accommodate
the request free of charge, if it is not made at
the same date of providing the service.
8.
REFUNDS
8.1 Refunds will be issued only if a cleaning
operative has not been able to carry out the cleaning
due to reasons beyond the Client's responsibility.
9.
COMPLAINTS
9.1
All services shall be deemed to have been carried
out to the Client's satisfaction unless written
notice is received by Clean Master with details
of the complaint within 48 hours of the work being
completed. Clean Master will fully investigate
any complaint and attempt to resolve it to the
satisfaction of the Client, or alternatively to
a reasonable standard.
9.2 All complaints must be received in writing
by post, fax or email no later than 48 hours after
the completion of the service.
9.3 The Client agrees to allow the Company back
to re-clean any disputed area(s)/item(s) before
arranging a third party to carry out cleaning
services.
10.
CLAIMS
10.1
Clean Master's public liability insurance will
cover damages caused by a cleaning operative working
on behalf of the Company. All claims are subject
to an excess of £50.00.
10.2 The Client agrees that due to the nature
of the service the Company guarantees only to
correct any problems reported within 24 hours
of the completion of the service. If a problem
occurs on a Saturday it must be reported by Monday
12:00 in order to be accepted as a valid claim.
Failure to do so will entitle the Client to no
compensation.
10.3 Clean Master may require entry to the location
of the claim within 24 hours to correct the problem.
10.4 While Clean Master operatives make every
effort not to break items, accidents do happen.
Identical replacement is always attempted but
not guaranteed. For this specific reason, Clean
Master requests all irreplaceable items (whether
monetarily or sentimentally valuable) be stored
away and /or not cleaned by the cleaning operatives.
10.5 In case of damage, Clean Master will repair
the item at its cost. If the item cannot be repaired
the Company will rectify the problem by crediting
the customer with the item's present actual cash
value toward a like replacement from a Clean Master`s source upon payment of cleaning services rendered.
11.
LIABILITY
11.1 Clean Master shall not be liable under
any circumstances for any loss, expense, damage,
delay, costs or compensation (whether direct,
indirect or consequential) which may be suffered
or incurred by the Client arising from or in any
way connected with:
11.1.1 Its failure to carry out its services as
a result of factors that are beyond its control.
Factors beyond its control include acts of god,
floods, severe weather conditions, and inability
to gain access to premises, lack of appropriate
resources, such as water, electricity, and lighting;
11.1.2 Late arrival of Company operatives at the
service address. The Company endeavours to be
right on time on any visit but sometimes due to
transport related and other problems which are
beyond the Company's control, the Company operative's
may arrive with a delay or the cleaning visit
may be re-scheduled.
11.1.3 An existing damage to Clients property
in the form of old stains/burns/spillages etc.
which cannot be cleaned/removed completely by
the cleaning operative using the industry standard
cleaning methods;
11.1.4 Non satisfactory result from the service
due to the Client or third party walking on the
carpets during or shortly after the cleaning process;
11.2 Clean Master shall not be liable for any
damages worth £50.00 or less.
11.3 Clean Master shall not be liable for the
shrinkage of carpets as a result of natural fibre
carpets being wet cleaned. The company shall ensure
that the Client is verbally informed of this and
a written confirmation prior to proceeding with
the service will be required; any issues arising
subsequently shall be the sole responsibility
of the Client.
11.4 Clean Master shall not be liable for the
shrinkage of carpets as a result of poor fitting.
11.5 Clean Master shall not be liable for carpets
expanding or ripples forming during and/or after
the cleaning when this is as a result of factors
such as fibre content, wear and tear, weak backing
and/or poor fitting.
11.6 Clean Master shall not be responsible for
a poor result in cleaning where this is a result
of considerable wear and tear and/or staining
to the carpet fibres prior to the service being
carried out.
11.7 Clean Master shall not be liable for any
odours arising during and/or after cleaning when
this is due to factors such as, lack of ventilation,
and/or appropriate heating.
11.8 Clean Master shall not be responsible for
any damage caused as a result of the Client placing
furniture on a carpet which has not completely
dried.
11.10 We record all incoming and outgoing phone
conversations for quality control, record keeping
and back-referral for any inquiries or investigations.
12.
SUPPLEMENTARY TERMS
12.1
If the Client requests keys to be collected by
the Clean Master's operatives from an address
outside the postal code of the Client's address
then a £10.00 charge will apply. The charge will
cover only the pick up of keys. If said keys need to be returned back to the pick up address or any
other address another charge of £10.00 will apply.
12.2 If any estimates of how long it will take
the cleaning operatives to do the job required
are being provided that is only an estimate based
on the average time it takes to clean a home or
an office of similar size to the Client's, it
being difficult to estimate precisely how long
such tasks may take and that a degree of flexibility
may be required.
12.3 The Client understands that the price he
has been quoted is not for a "package deal"
and does not include anything apart from carpet
cleaning.
12.4 Our quotation exclude the clearing of debris created by tradesman or
building work unless otherwise stated.
12.5 Our cleaners are happy to move furniture.
Due to Health and Safety regulations the cleaner
will attempt to move only furniture that requires
no more than one person.
12.6 Clean Master shall arrange an immediate replacement
should an operative cannot attend a scheduled
visit, and will inform the Client prior to the
visit.
12.7 All fragile and highly breakable items must
be secured or removed.
12.8 The Client shall ensure that all valuables
are stored away when work is carried out and that
the property is supervised by the Client or his
representative at all times during the course
of the work. Clean Master shall not be responsible
for the Clients failure to comply with this obligation.
12.9 The provisions of this contract are not intended
to confer any benefit upon Third parties and the
provisions of the Contracts (Rights of Third Parties)
Act 1999, are hereby expressly excluded from this
agreement.
12.10 Clean
Master reserves the right to make any changes
to any part of theseTerms and Conditions without
giving any prior notice. We may add to or alter
these Terms and Conditions from time to time and
any alterations or additions will apply to new
business but not to existing contracts. Please
refer to your copy of these Terms and Conditions.
13.
OUR GUARANTEE
13.1 Clean Master has built its business and
reputation by providing its clients with the best
possible cleaning service available. Still, we
realise, that sometimes mistakes occur. For this
reason, Clean Master offers you a guarantee. If
the Client is not satisfied with the Company's
service for any reason, our operatives will come
back to the Client's home and re-clean to his
complete satisfaction.
13.2 Our guarantee is subject to a complaints
notice no later than 24 hours after the completion
of the service.
14.
INSURANCE
14.1
The Company shall insure all work it undertakes.
16.
LAW
16.1 These Terms are governed by the laws of
England
and
Wales
,
and are subject to the exclusive jurisdiction
of the Courts of England, and
Wales
.
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